Make a Payment
Thank you for trusting us with your health care needs. We truly value you as a member and appreciate the trust you place in us to support your health and well-being.
Your coverage depends on on-time payments — here's what you need to know.
Paying your monthly premium (and any Late Enrollment Penalty) on time keeps your prescription drug coverage active. If you miss a payment, you have a 60-day grace period to catch up. After that, your coverage may be terminated.
We'll contact you by letter, email, phone, or text when a payment is due or hasn't been received. If you get a reminder but believe you've already paid, please call us right away.
We offer several payment options to make it easy for your payment to reach us on time.
SSA or RRB Deductions
Have your premium withheld directly from your Social Security or Railroad Retirement benefit. Takes up to 90 days to begin.
One-Time Payments
Make a single payment through the member portal, our guest payment site, or by calling Member Services — any time you need to.
Recurring Bank Payments
Set up Auto Pay or Electronic Funds Transfer (EFT) to draft your premium automatically from your bank account, debit, or credit card.
Check or Money Order
Mail your payment along with the stub from your billing statement. Be sure to include your Member ID on your check or money order.
SSA or RRB Deductions
Withheld from your benefits automatically
Deducted directly from your Social Security (SSA) or Railroad Retirement (RRB) benefit. Takes up to 90 days to begin withdrawing. Any balance before your deduction effective date must be paid separately.
If you recently changed plans or had a $0 premium in a prior benefit year, you need to elect back in to have your premium deducted from your SSA or RRB benefits.
You can sign up through the secure member portal or by calling Member Services.
For more information and answers to frequently asked questions for SSA and RRB deductions, visit wellcare.com/PWO.
Recurring Bank Payments
Choose recurring payments from your savings, checking account, credit, or debit card. We offer two options – Auto Pay and ElectronicFunds Transfer - and the details differ slightly between them.
You can set either of these up through the secure member portal or by calling Member Services.
Auto Pay
Drafts from your savings, checking account, credit, or debit card.
Payments draft on or around the 20th of each month and cover your current premium plus up to one month of any past-due balance. The amount will include your current monthly premium and, if applicable, up to one month of past-due premiums. Payment amounts will automatically adjust if your premium or Late Enrollment Penalty (LEP) changes. No payment will be drafted if no amount is owed.
You'll receive a confirmation email from Fiserv when your payment is processed. If a payment is unsuccessful, Fiserv will notify you by email. If this occurs, please update your payment information online or contact us as soon as possible.
Note: If you sign up after the 15th, you must make a one-time payment to avoid termination if you are at risk of failure to pay.
Electronic Funds Transfer (EFT)
Automatically deducts from your checking or savings account.
Payments will draft between the 15th and 20th of each month. EFT will only pay that month's premium. EFT does not pay past-due balances, so if you missed a payment or EFT just began, you will have to make a separate one-time payment to get caught up.
One-Time Payments
You can make a one-time payment through the Member Portal, guest payment site, or by calling Member Services to pay through our automated phone system or with a live agent.
Note: For the guest payment option, you will need your Member ID and premium amount.
Check or Money Order
Pay by Check or Money Order
If you have not enrolled in SSA/RRB deductions or automatic payments, we'll send you a billing statement that includes payment stubs to mail with your payment.
Please mail your payment to:
Wellcare
P.O. Box 75510
Chicago, IL 60675-5510
If you haven't received or misplaced your billing statement, you can still use the address above. Be sure to include your member ID number on your check or money order.
If you are paying for more than one member, you must send both payment stubs, or send a separate payment with member ID on each.
Allow 10–14 business days for regular mail.
Pay by Phone
Members can make a one-time payment or set up one of our automatic monthly payment options listed above by calling Member Services.
October 1 – March 31: Monday – Sunday, 8 a.m. to 8 p.m.April 1 – September 30: Monday – Friday, 8 a.m. to 8 p.m.
- Prescription Drug Plan Members — 1-888-550-5252 (TTY 711)
- Medicare Advantage Plan Members — Contact Us
Pay with Cash
Please visit checkfreepay.com for walk-in locations near you.
If you choose to pay at a participating location, a merchant fee may apply. Any charges are by the location and not by Wellcare.
Return to Top
Frequently Asked Questions
Yes, someone else can make a payment for you through our guest payment option. They will need your Member ID to make the payment.
Your Part D premium and/or LEP is due the 20th of each coverage month. We bill your account in advance of the coverage month to allow you time to pay.
Failure to Pay (FTP) occurs when a Medicare Part D member does not pay their required monthly premium (including any Late Enrollment Penalty) by the required deadline.
If the payment is not received by the end of the grace period, the member's plan coverage is terminated for failure to pay.
You can find out more about your failure to pay policy wellcare.com/FTP.
A Late Enrollment Penalty (LEP) is a monthly amount added to a Medicare Part D prescription drug plan premium when someone does not have prescription drug coverage when they were first eligible and goes 63 days or more without creditable prescription drug coverage.
This penalty is required by Medicare (CMS) and is not decided or waived by the health plan.
You can find out more about late enrollment penalty and submit your attestation or appeal.
There are many reasons that payments haven't been received when communications begin to be sent. Please contact us as soon as possible so we can look at what is going on. You can contact us through the secure member portal chat or call our member services.
Yes – you can; however, if you are paying for more than one member, you must send both payment stubs, or send a separate payment with the Member ID on each.
We do not charge any fees to pay your premium through our website, Member Portal, or by calling Member Services.
Some third party payment websites may charge a convenience or processing fee. To avoid extra charges, always use our official payment options.
Yes, we call this method 'online bill payment'. Please be aware of common issues related to online bill payment, which can affect your account, which include:
- Some banks mail the payments to us on your behalf, which can cause delays of more than two weeks getting the payment recorded in our system.
- Since a payment stub is not included, if the correct Member ID is not included then the payment won't be posted to your account immediately.
- When premiums or LEP amounts change, you must remember to update the online bill payment amount.
- If you leave our plan or no longer have a premium, you will need to cancel monthly online bill payments. We cannot update or cancel these automated payments.
Important Information About Contacting Your Medicare Plan
We’re committed to helping you protect your personal information. Some third parties use phone numbers that closely resemble official plan numbers, which can make it easy to reach the wrong party by mistake. Taking a moment to double-check the number helps ensure you’re speaking directly with your plan.
When contacting your Medicare plan, please keep the following tips in mind:
- Call only the phone numbers listed on this website or on your member ID card
- Take a moment to carefully dial the correct number, as phone numbers can look similar
- Trusting your instincts — if something doesn’t feel right, you can hang up and call us back using our official phone numbers