Get Care Quickly with Telehealth Virtual Visits
Meet with a doctor or other medical professional over a phone or video call.
Did you know, your health plan includes telehealth options so you can have virtual visits?
Virtual visits are just like in-person appointments, but you meet with a doctor or medical professional over the phone or on a video call. This allows you to get healthcare from the comfort and convenience of your home.
Telehealth is a great option if it’s hard for you to get to an in-person appointment or if you’re traveling and are away from home.
Get Care 24/7 with Virtual Visits for Urgent Care
Our in-network telehealth providers are available 24/7 and often have same day appointments. If you don’t feel well, you can make a virtual visit for urgent care. This is like in-person urgent care, but you talk with a medical professional over the phone or a video call.
You can schedule a visit for help with colds and cough, flu symptoms, allergies, pink eye, small injuries, and other non-emergency care.
Your plan may also include virtual visits for:
- Dermatology
- Nutrition
- Mental Health and Wellness
- Tobacco Cessation
- Speech Therapy
To find what your plan covers, reference your plan materials.
What Happens During a Virtual Visit?
During your virtual visit, you can meet with the doctor over the phone or on a video call—whichever works best for you. You can use your computer, phone, or tablet to meet with a doctor or medical professional. They will discuss your symptoms, recommend treatment, and can write a prescription if you need one.
Our telehealth partners have safe and secure websites, and they will protect your private information.
Is a Telehealth Visit Covered By My Plan?
Most virtual visits are covered by your plan. Just like an in-office visit, there may be a copay or coinsurance for your appointment. Sign into your secure member portal or call the number on the back of your member ID card to check your benefits for virtual visit coverage.
How Do I Get Started with Telehealth?
- To get started, visit the telehealth provider website or call their customer service line.
- Create an account.
- Provide your name, email address, and health plan member ID. The provider will verify your coverage.
- View appointment options and schedule an appointment.
For more information on getting started with telehealth, visit your step-by-step telehealth guide.
Wellcare Telehealth Provider Network
| Providers | Services | Website | Phone Number |
|---|---|---|---|
| Teledoc | Urgent Care, Dermatology, Mental Health (therapy and psychiatry), Nutrition Coaching, and Tobacco Cessation Support | member.teladoc.com/wellcare | 1-800-835-2362 (TTY: 711) |
| MDLIVE | Urgent Care, Dermatology, and Mental Health (therapy and psychiatry) | mdlive.com | 000-000-0000 (TTY: 711) |
Telehealth with Your | Talk to your doctor and ask if they have telehealth options available through their office or clinic. They can give you the information you need to get started. |
Frequently Asked Questions (FAQs)
Our telehealth providers offer appointments for the following types of care:
- Urgent Care: Meet with a doctor for things like minor cold or flu symptoms, sinus issues, allergies, UTI, heartburn, or small injuries.
- Dermatology: Get help with a skin issue like a rash, psoriasis, rosacea, and eczema. You upload photos of your skin issue, and a dermatologist will recommend treatment.
- Mental Health and Wellness: Meet with a therapist or psychiatrist to help with feelings of anxiety, stress and loneliness, dealing with grief and loss, not feeling like yourself, and other life changes.
- Speech Therapy: Work with a therapist for speech, communication, and swallowing needs related to stroke rehabilitation, Parkinson’s disease, Alzheimer's, hearing loss, and more.
- Nutrition: Work with a registered dietician for help staying healthy, eating right, or managing a health condition like diabetes or high blood pressure.
- Tobacco Cessation: Get the help you need to quit smoking or using tobacco products by meeting with a doctor or coach.
Most virtual visits are covered by your plan. Just like an in-office visit, there may be a copay or coinsurance for your appointment. Sign into your secure member portal or call the number on the back of your member ID card to check your benefits for virtual visit coverage.
Yes! Our telehealth partners will keep your information safe and secure. The telehealth provider can also securely share your visit information with your regular doctor to better coordinate your care after your visit.
Here are three ways to schedule a telehealth appointment.
- Through Your Doctor: Ask your doctor if he/she offers Telehealth Services. Many providers offer this service directly. Your doctor can give you all the information you need to get started.
- Through Teladoc: Visit the Teladoc website or download the Teladoc app to get started.
- Through Other In-Network Providers: Visit the provider website to get started.
You can have telehealth visits over the phone by calling one of the providers below. You will need to have your member ID card available when you call.
Teladoc: 1-800-835-2362 (TTY:711)
MDLive: xxx-xxx-xxxx
Grow Therapy: xxx-xxx-xxxx
Brightside Health: xxx-xxx-xxxx
Great Speech: xxx-xxx-xxxx
Most visits are covered by your plan. Just like an in-office visit, there may be a copay or coinsurance for your appointment. Visit your plan materials for details. Deductibles may apply.
Sign into your secure member portal or call the number on the back of your member ID card to check your benefits for virtual visit coverage.
For some telehealth providers, you can also view your cost before you schedule an appointment.
Most telehealth appointments don’t require pre-approval for common issues like cold and flu symptoms and small injuries. However, you may need prior-authorization, or pre-approval, to see a specialist.
In general, if you need prior-authorization for an in-person visit, you will also need a prior-authorization for telehealth.
You need to use a Wellcare in-network provider for telehealth visits. If you use an out-of-network provider, there may be additional costs. You can verify the provider is in-network by calling Member Services or contacting the telehealth provider.
- Check your appointment details. Your health care provider will send a confirmation for your appointment that will include how to start your telehealth visit. They may also send you a reminder text, email, or phone call before your scheduled appointment. Sometimes you may need to fill out a form before your appointment.
- Find a good spot. Choose a quiet place with good access to the internet. Make sure you are comfortable and can talk openly to the doctor about your systems and the reason for your appointment.
- Test your technology. Make sure your device is connected to the internet.
Call Member Services at the phone number on your Member ID Card. TTY users dial 711. From April 1 - September 30, we’re here Monday through Friday from 8 am to 8 pm. From October 1 - March 31, we’re here every day from 8 am to 8 pm.