Welcome to Wellcare. We're glad you're here.

We have you covered for hospital care, doctor visits, and much more.

We want to help you get the most from your new Medicare Advantage plan. In the next few weeks, our team will be in touch to help you get started.

You can get ready for your new plan and benefits by watching this video.

Welcome Phone Call

• We will call you to talk one-on-one about your plan and benefits. During this 30-minute call, we will confirm your enrollment and that you’ve received your materials and cards.
•  We will also go over your benefits and make sure you understand what’s included in your plan.
•  Our team can also help you find a local primary care provider if you need one.
• If you’re unavailable when we call, you can reschedule for a time that is more convenient for you

Your Plan Materials

•  Your Member ID Card should arrive within 10 days after your enrollment is confirmed. Until then, you can view your digital Member ID Card or print a copy in your secure member portal.
  Your coverage will begin on your plan’s effective date, which is listed on your Member ID Card.  
• Your Welcome Kit  will also arrive soon. This booklet explains your plan, benefits, and how to use your coverage.
• If you have Wellcare Spendables, your card will arrive in a [white and teal envelope]. Activate your card as soon as you get it using the instructions on the card carrier.
•  Your Benefit Snapshot is a handy at-a-glance recap of your plan’s benefits. You will receive a copy of your Benefit Overview in the mail. You can also view the digital version online or on your secure member portal.

Check out the guide for details on:

• Dental, vision, and hearing benefits and allowances
• Prescription drug coverage
• Medical costs including premiums, copays, and cost shares
  

Review the Information on Your Member ID card

• Make sure your name is spelled correctly on your card.
• Review the important phone numbers on the back of your card, including Member Services.
• Learn more about your Member ID card in this video.

Confirm or Choose Your Primary Care Provider (PCP)

• It’s important to have a primary care provider, also called your personal doctor, for when you need care. You can add one at any time.
• If you need a primary care doctor or want to switch doctors, we can help you during your Welcome Call. If you need help sooner, give us a call or visit your secure member portal.

Review Your Contact Information

• Double check that we have your correct home mailing address, phone number, and email address so we can reach you with important information.
• You can update or change your information in your secure member portal, on your Welcome Call, or by contacting Member Services.

Schedule Your Annual Wellness Visit

• We recommend you schedule your annual wellness visit with your primary care doctor in your first 90 days with us.
• Learn more about your Annual Wellness Visit

Create your Member Portal Account

• Your member portal account is your one-stop-shop for all your healthcare needs. This secure online account is personalized to you and your plan. The member portal can help you find care and manage your benefits.
• Through your secure member portal, you can view your plan materials, access your digital Member ID Card, search for in-network doctors and pharmacies, and more.  

    After your secure sign-on, you can:

• Find in-network doctors, pharmacies, specialists, and clinics
• View your health plan benefits including dental, hearing, and vision
• Access your digital Member ID Card
• Pay your premium
• Check your Wellcare Spendables balance and shop for eligible products
• Go paperless with digital documents

EntryKey ID

You will be prompted to create an EntryKeyID account when you create your member portal account.

EntryKeyID is an extra level of security used by banks and health plans to protect your personal information. It uses two-step verification with your email address and a password. It’s an easy way to access
your health plan member portal.

Visit our Member Video Library

We have short videos available to help you better understand your benefits and how to get the most out of your coverage.

Visit our video library to learn more about:

• Welcome to Wellcare Learn what to expect in the first month of enrolling in your health care program. This video is available in 8 other languages. Watch Welcome to Wellcare video here.
• Your Member ID Card: Find out how to print a card at home, how to use a digital ID card, what to do if you lose or forget your card at home, when to use your card for care, how to update information on your ID card, and more! This video is available in 8 other languages. Watch Your Member ID Card video here.
• Medicare Annual Wellness Visit: Learn what’s included in your Annual Wellness Visit, what you can expect during your appointment, and how it’s different from your Annual Physical Exam. This video is available in 8 other languages. Watch Medicare Annual Wellness Visit video here. 
• Wellcare Spendables: Learn what you can buy with your card, how to activate your card and check your balance, and how to shop online or in store using your card.
• Medicare Pharmacy Overview: How to find in-network pharmacy, how to compare plans and drug costs, learn how to get medications sent to your home, and how to view your pharmacy claims.
• Dental Benefits: How to find an in-network dentist, what you can expect at a dentist visit, when to see a specialist, and what procedures need a referral.
• Vision Benefits: How to find an in-network eye doctor, what happens during an eye exam, when to see a specialist, and what to do if you need a procedure like Lasik or cataract surgery.

You can also find these videos and more on our YouTube channel.